Terms & Conditions
Effective across all Peregrine Group services — IT, licensing, digital printing & branding, and organic farm-fresh supply. Established 2024 · GST 36OMIPK7230J1ZI · MSME UDYAM-TS-32-0037826.
These Terms & Conditions govern your use of Peregrine Group Pvt. Ltd. services. Please read them carefully. If you have any questions, don't hesitate to contact us.
1. General
- Peregrine Group Pvt. Ltd. (“Peregrine Group”, “we”, “us”) is a GST-, FSSAI- and MSME-registered organisation established in 2024 and headquartered in Hyderabad, Telangana, India.
- By engaging any Peregrine Group service (IT, licensing, printing, or organic supply), you accept these Terms & Conditions.
- All quotations shared by us are valid for 15 days from the date of issue unless stated otherwise in writing.
- We reserve the right to update these terms at any time. The latest version is always published on this page and takes effect on posting.
2. IT Services (AMC, Cloud, Security, Networking, Support)
- Service scope, response SLAs, and pricing are documented in the individual engagement contract / AMC document signed with the customer.
- On-site technician dispatch: after a complaint is received, we first perform a remote diagnostic and then dispatch the nearest suitable engineer.
- Hardware / spare parts required during a service visit are billed separately at actuals — labour is covered under the AMC or per-visit fee.
- Board / chip-level laptop repair is performed with genuine branded parts only. Turnaround typically 3-7 working days depending on part availability.
- Customer must provide safe access, valid credentials and required approvals for any changes to their infrastructure. Peregrine Group is not responsible for downtime caused by third-party services or customer-side issues.
- 24/7 monitoring, backup, and disaster-recovery tiers are subject to the specific plan purchased.
3. IT Sales & Hardware Procurement
- Prices quoted are inclusive of GST unless otherwise stated. Full or advance payment may be required for special-order items.
- Warranty on all hardware (laptops, desktops, servers, networking, printers, storage) is provided by the original equipment manufacturer (OEM) — Peregrine Group facilitates warranty claims on your behalf.
- Standard delivery is FOB Hyderabad. On-site installation & commissioning is available as an add-on or under AMC.
- Bulk / custom orders are non-cancellable once the PO is confirmed and stock has been booked with the OEM.
- Rental laptops & workstations are supplied for the agreed period with a security deposit. Any damage beyond normal wear is billed at repair cost.
- Return policy: hardware can be returned only if the product seal is intact — exactly as delivered by us. Once the manufacturer seal is broken or the product is powered on / activated, returns are not accepted (except under OEM warranty for a genuine manufacturing defect).
- Any transit damage must be reported within 24 hours of delivery with unboxing photos so we can raise a claim with the courier / OEM.
4. Software Licensing (Microsoft 365, Google Workspace, Security, Backup)
- Peregrine Group is an authorised reseller / partner for Microsoft, Google, Trellix, Sophos, Fortinet, Veeam, Commvault and other listed vendors. All licenses are provisioned directly on the OEM tenant.
- License term (monthly / annual) and pricing follow the OEM's official rate card. Any OEM price change is passed through at renewal.
- Licenses are non-refundable once provisioned. Cancellation is allowed only per OEM policy (e.g. Microsoft's 7-day NCE cancellation window).
- Tenant migrations (GCP ↔ M365, region moves, etc.) are quoted as separate professional-services projects.
- Setup, configuration and admin-console training are included per the quoted scope; ongoing managed services are billed separately.
5. Digital Printing & Branding
- Before production begins, our team will always share a sample design (soft-copy proof) with the customer for re-verification. Production starts only after you approve the sample in writing (email / WhatsApp).
- If a design is not provided by the customer, our in-house team will create one and share samples until you approve. Sample-design charges (if any) are stated in the quotation.
- Approved design proofs become the customer's responsibility — any typo, spelling, colour or layout issue not flagged before production cannot be refunded once printed.
- Prices shown on the website are starting rates. Final pricing depends on quantity, finish, material and design complexity.
- Return policy: printed items are returnable / refundable only in two cases — (a) the item is received in a damaged condition (packaging / product damage during transit) with photos shared within 24 hours of delivery, or (b) there is a mistake in the design or printing that does not match the approved sample.
- Custom-printed items with correct design and quality (mugs, T-shirts, stamps, letterheads, wedding cards, flex, jerseys, umbrellas, laptop stickers, labels, etc.) are non-returnable and non-refundable once produced as per the approved sample.
- Delivery timelines are shared per quotation. Standard turnaround is 2-7 working days depending on the product and quantity. Bulk / premium finishes may take longer.
- Colour reproduction on physical media may vary slightly from on-screen previews — within industry-standard tolerance and not treated as a defect.
6. Organic Veggies, Rice, Milk & Natukodi Chicken
- We source directly from our own farms in Warangal and dedicated partner farmers — no middlemen, no processing units, no cold storage between farm and customer.
- Vegetables, fruits & rice are supplied by weight. A tolerance of ±5% on final weight is standard.
- Prices shown on the website are indicative. Final price for the day is confirmed by our team on callback based on that day's market rate.
- Delivery is available in Hyderabad and Warangal. Free delivery on orders ₹500+; below that a small delivery charge applies.
- Natural Fresh Milk: available in-shop daily. Delivery only for orders of 5 L+ per day (corporate offices, events, functions).
- Village Natukodi Chicken: sold live in bulk daily. Retail cuts available in our shop only on weekends (Saturday & Sunday).
- Return / refund policy: because these are perishable, farm-fresh items, returns are accepted only for genuine quality issues — spoilage, damage on receipt, or clearly stale produce. Complaints must be raised within 24 hours of delivery with photos so we can replace the item, credit your next order, or refund the amount.
- We do not accept returns for change-of-mind, weight variation within the ±5% tolerance, or natural colour / size differences that are typical of organic produce.
- Milk that is spoiled on delivery (curdling, off smell) will be replaced free of cost on the same day if reported within 4 hours.
- Live Natukodi Chicken sold from the shop is not returnable once handed over. Any quality concern should be raised immediately at the shop counter before leaving.
- Occasionally an item may become unavailable last-minute (weather, farm supply). We will call to offer a substitute or refund the amount already paid.
- Payment: Cash on Delivery, UPI, or bank transfer. GST invoice provided on request.
7. Payment Terms
- Accepted modes: Bank transfer / NEFT, UPI, cash (for eligible orders), and cheque (subject to clearance).
- GST invoices are issued for every taxable supply. GST number: 36OMIPK7230J1ZI.
- For projects and bulk orders, an advance / deposit as per the quotation is required to confirm the engagement.
- Overdue invoices are subject to a reminder after 15 days; services may be paused until dues are cleared.
8. Data Handling & Privacy
- We collect only the personal information you provide — typically name, phone number, email, and delivery address — for the purpose of fulfilling your order or service request and staying in touch with you.
- Career-application data (resume, contact details, supporting documents) is used solely for recruitment assessment and stored securely.
- We do not sell or share your personal data with third parties, except delivery partners, payment processors, and OEM vendors strictly to complete the service you asked for.
- You may request deletion of your data at any time by emailing contact@peregrinegroup.co.in.
9. Governing Law & Jurisdiction
- These Terms are governed by the laws of India.
- Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the courts at Hyderabad, Telangana.
10. Contact Us
- Questions about these Terms? Reach out any time.
- Email: contact@peregrinegroup.co.in
- HR / Careers: Hr_connect@peregrinegroup.co.in
- Phone / WhatsApp: +91 9182404076
- Address: APHB Colony, Phase-II, Near Indian Standard Bureau, Hyderabad, Telangana, India
Last updated: July 2026 · Peregrine Group Pvt. Ltd. All rights reserved.